popular certifications in servicenow

[KavithaY]

best certifications in service now to complete

[Dr Atul G- LNG]

Hi @KavithaY 

There’s no such thing as 'popular certs' in ServiceNow; it all depends on the need. To get started in ServiceNow, you can begin with CSA, then move to CAD, ITSM, and other modules. As a ServiceNow trainer, I would suggest not chasing certifications right away. Focus on gaining knowledge and hands-on experience first, and then go for the certifications.

[Deepshikha 3010]

Hello @KavithaY ,

To get started, begin with the Certified System Administrator (CSA) to understand the platform. Then, depending on your role, you can explore Certified Application Developer (CAD), IT Service Management (CIS-ITSM), or other modules based on your role and responsibilities or expertise.

For Beginners

1. Certified System Administrator (CSA) – Essential for anyone working with ServiceNow.

For Developers

1. Certified Application Developer (CAD) – Ideal if you build custom apps on ServiceNow.

For Implementers

1. Certified Implementation Specialist (CIS) – Focused on specific modules:

   • IT Service Management (CIS-ITSM)

   • IT Asset Management (CIS-ITAM)

   • Customer Service Management (CIS-CSM)

   • HR Service Delivery (CIS-HR)

For Architects & Advanced Users

1. Certified Technical Architect (CTA) – For designing large-scale ServiceNow implementations.

2. Certified Master Architect (CMA) – The highest certification, proving deep expertise.

For more info:

The journey to certification with ServiceNow

If this answer was helpful, please consider marking it as correct or useful!

Deepshikha.

[AndersBGS]

Hi @KavithaY ,

Agree with @Dr Atul G- LNG on this one - the question might be instead? What is it that you would like to work with, what are your current skills and your future ambitions?