"AccessDeniedAccess denied" in now learning modules

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Lekazard
Tera Contributor

‎12-14-2023 08:30 AM

Recently I've been getting this error when I try to launch a new learning module:

Learning Course - Now Learning - Google Chrome 14.12.2023 18.20.50.png

Learning Course - Now Learning - Google Chrome 14.12.2023 18.21.00.png



"AccessDeniedAccess denied"

Some modules I've managed to getting running by just refreshing the browser window couple of times, but now that trick doesn't seem work anymore. Any ideas how I can get back to studying and learning?

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎12-14-2023 08:34 AM

Hi @Lekazard 

 

Try in different browsers

clear the cache.

If not then log a case with Now Learning. 

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎12-14-2023 08:34 AM

Hi @Lekazard 

 

Try in different browsers

clear the cache.

If not then log a case with Now Learning. 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

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Lekazard
Tera Contributor
In response to Dr Atul G- LNG

‎12-14-2023 08:38 AM

Okay, it seems like it was an issue with the browser. With Edge the module opened normally. Thanks for help.

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