Seeking Guidance on ServiceNow CSA Certification - sandbox?

Ronnie2 · ‎08-11-2025

Good morning,

I have recently enrolled in the ServiceNow University and am preparing for the CSA certification. I would like to know if there is a place where I can access a ServiceNow sandbox to practice creating reports and dashboards, as well as gain practical experience with the platform. Currently, I work as a Cloud Engineer for a bank, where I use ServiceNow for managing incidents and processing requests, but my permissions are limited. I am curious about how others have gained experience in ServiceNow. Has anyone transitioned from a support role to a ServiceNow position? If so, I would greatly appreciate any advice or lessons learned during your journey, as well as any recommended resources, job vacancies, or other information that could assist me. Additionally, does anyone have a training plan to quickly obtain the CSA certification? Are there many ServiceNow roles available in Scotland? Any help or advice would be greatly appreciated.

Does anyone know of any organisations that use ServiceNow that offer remote evening voluntary work to gain experience in ServiceNow (if that makes any sense!)

Thank you very much!

Best regards,

Cluaran

Dr Atul G- LNG · ‎08-11-2025

Hi @Ronnie2

I haven’t found any company that provides practice tests like this, but ServiceNow offers the PDI course which you can take. For preparation, I strongly recommend spending some time in the community—try answering questions and gain hands-on practical live knowledge.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

Nikhil Bajaj9 · ‎08-11-2025

Hi @Ronnie2 ,

You can navigate to developer.servicenow.com and sign up and after that you can request a PDI (Instance) and you can practice on this PDI.

Regards,

Nikhil Bajaj

Please appreciate my efforts, help and support extended to you by clicking on – “Accept as Solution”; button under my answer. It will motivate me to help others as well.
Regards,
Nikhil Bajaj

Dr Atul G- LNG · ‎08-11-2025

Hi @Ronnie2

https://youtu.be/MDodkYDF65o

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

rajumunta · ‎08-11-2025

PDI as suggested by others is one option. Other option to use the simulator training instances provided with the ServiceNow Administration Fundamentals and Advanced courses themselves. All the best for your CSA and on your learning experience.