ServiceNow Administration Advanced (Zurich) ebook not showing in inkling

[AmitV7985788333]

I have tried 

1. unenrolling to the course and enrolling again 
2. creating new login for learning university
3. installed inkling app and then tried 
4. as suggested by support rep, did in-cognito , cleared browser cache

The SNAA (Zurich) inkling book is just not showing up.

Need help with getting access to SNAA (Zurich) ebook.

[Chanuka]

Hi @AmitV7985788333 ,

Support almost always suggests clearing the cache for this, but if the Now Learning-to-Inkling sync gets stuck, it's usually a backend license issue, not your browser.

You can try these 2 things to check/do:

First, double-check that the primary email on your Now Learning profile EXACTLY matches the email you are using to log into the Inkling app. If one is a personal email and the other is a work email, the book won't sync over.

Second, if the emails match, reply back to your open support ticket and tell them: "Standard browser troubleshooting failed. Please manually sync my Inkling entitlement for the SNAA course." Sometimes the automated API just drops the ball and the Now Learning team has to manually push the book to your account from their side.

Hope they get it sorted for you quickly so you can get back to studying!

If this helped point you in the right direction, please mark it as Helpful or Accept as Solution!