ServiceNow Administration Fundamentals LabX Lab 4.2.1 - Add access controls

[hannahtomli]

1. Verify you see the u_holographic_handheld_hhd_user.

2. Add the u_holographic_handheld_hhd_user role to the HHD application and remove the itil role.

3. Modify each of the HHD modules to add the u_holographic_handheld_hhd_user role to each of the modules (removing the itil role). 

This is the task. When I try to validate the task. The built-in AI says:

What to fix:
Did you add u_holographic_handheld_hhd_user to Incidents and Inquiries? 

I have managed to find incidents, but Inquiries are impossible to find. And the AI is not much help. Has anybody completed this task? 

[Tanushree Maiti]

Hi @hannahtomli 

Could you please share your screen shot for step 1, 2, 3 - what you have done.

Just ensure , 

• Under HHD application menu record, remove the itil role from the Roles field, and add u_holographic_handheld_hhd_user.
• Ensure for Service desk group , following group members are there.
•  
• Elevate your role to security_admin.Confirm following field level ACL is Active with mentioned ACL Role:

[hannahtomli]

Hi,

I have attached some screenshots. Where do I find Incidents and Inquiries though? 

[Tanushree Maiti]

Hi @hannahtomli 

• Ensure for Service desk group , following group members are there.
• 
• Elevate your role to security_admin.
• Confirm following field level ACL is Active with mentioned ACL Role:

[hannahtomli]

I have checked everything, and still get

"Please ensure that u_holographic_handheld_hhd_user is added to Incidents and Inquiries."