ServiceNow Basic Training Tutorials

[Omender Singh]

Hello Everyone,

We are providing exclusive ServiceNow training material for easy and quick learning.

• ServiceNow Introduction, use cases & benefits
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• Free ServiceNow PDI (Personal Development Instance)
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• Homepage, Navigation, Impersonation & basic system settings
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• Tables, Form Views, ListViews, Views administration
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• Table, fields, field types configurations | Part 1
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• Table, fields, field types configurations | Part 2
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• All about Reference Qualifiers? Types of Reference Qualifiers
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• What are Functional Fields? Use of Functional Fields
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• What is Dictionary Override? Example of Dictionary Override
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• Rollback and delete recovery ServiceNow
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• All about Schema Map
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• All about UI Pages of ServiceNow
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• Database Views
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• How to use Form Annotations?
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• All About UI Policy administration
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• All About UI Actions
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• All about ServiceNow Styles
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• Data Policy Vs UI Policy

New To ServiceNow? Make full use of these fantastic & simple videos.

Mark Helpful, if Helpful.

[JamessMilleree]

Can you directly share the videos here that cover the topic 1, topic 4, Topic 2, Topic 6 in this ServiceNow Tutorial guide and Video 5, Video 6, Video 7 this Video tutorial https://www.youtube.com/playlist?list=PLi0Ik1xCDEbKxFhjDMMINC8gJI3O_Tpxv.

Thanks

[Bill Martin]

Hi everyone,

If you’re new to ServiceNow and looking for structured, beginner-friendly training, this will help.

When I first started learning ServiceNow, I had no technical background and felt completely overwhelmed. Most resources were either too advanced or scattered across different platforms.

To help others in the same situation, I created a ServiceNow Basic Training Tutorials series on YouTube. It’s a complete step-by-step roadmap designed for people with zero experience. From understanding what ServiceNow actually is, to navigating the interface, working with ITSM modules, and even writing your first business rule — everything is broken down into clear, digestible videos.

Whether you're a student, career switcher, or just exploring the platform, this playlist will help you build real skills at your own pace.

Watch the full training series here:

ServiceNow Learning Roadmap 

Feel free to reply if you’re just getting started and want support — or if you’ve recently begun learning and want to share your progress.

Hope this helps!

Thanks,
Bill

[kaladib]

Hi all

Can someone please suggest best service now begging tutorials for beginners to become masters

[ShaktiPrakD]

I have a confusion. When I go to Incident → Create New, fill in the fields, and click Save, this screen appears. Could someone please explain why this is happening?

I’m a beginner and currently learning, so it would really help me if someone could clarify this doubt for me.

[Bill Martin]

Hi @ShaktiPrakD ,

Great question, and it's exactly the kind of thing worth pausing on early in your journey. In my experience implementing ITSM in the enterprise, the real value isn't in memorizing individual screens like Incident > Create New > Save. It's in understanding the process behind each screen, the personas it serves, and why the workflow is designed the way it is. That context is what separates someone who can navigate the tool from someone who can genuinely deliver service value with it.

To help you build that mental model, here's a full ITSM playlist I'd recommend. It covers the end-to-end processes (Incident, Problem, Change, Request, and more), the key personas at each stage, and how to apply them with proven best practices, all framed around real-world scenarios rather than isolated clicks:

I'm also documenting this material in more depth soon, so stay tuned. I'll share a written companion that ties the practices back to the frameworks. Keep asking these "why" questions; that mindset will take you a long way in this field."