ServiceNow Certification Maintenance Video

[Allen Andreas]

For those who have newly joined the ranks of certified ServiceNow professionals and for some others, you may not know that after you obtain a ServiceNow certification, you need to maintain it. I've created a quick and focused video covering certification maintenance. The video answers the below questions and more!

• Do you know what a delta exam is and the process to take it?
• Do you know about the maintenance fee and who has to pay it?
• Do you know what happens if you fail the delta exam?

[Dana Voelzke]

Hi, I have a team a team who needs me to cover their cert fees for each of their cert How do I as a training admin provide the fee to them using my company learning credits?

[Dana Voelzke]

Almonds look good BTW

[Allen Andreas]

Hi @Dana Voelzke 

You can access the Managing Credit Pools Now Learning content here: https://nowlearning.servicenow.com/lxp?id=kb_article_view&sysparm_article=KB0010330&sys_kb_id=490638... 

This will help explain things a bit. You may need to review your role within the Now Learning portal to ensure you have appropriate access.

Once Learning Credits are issued, users can then select to "Pay with Learning Credits" when they navigate to Now Learning and attempt to pay their maintenance fee:

And thanks, haha, the almond wasn't too bad! 😀

-Allen