ServiceNow Data Foundations exam stuck in pending status

[EstherGarcia]

Hi Team,

On 24 July, I was scheduled to take my Data Foundations exam. Everything was proceeding normally until I received a phone call during the exam session, which unfortunately caused the exam to be terminated.

That same morning, I opened a case through Pearson VUE Support, and I also raised a case with the ServiceNow Learning Support Team (CS0632977). However, the only update I have received so far is that the matter is currently being reviewed by the ServiceNow Security Team.

Today is 3 August, and the status of my Data Foundations exam in the Now Learning portal still shows as "Pending". This blocks me to take the exam again as I'm not able to reschedule it, or register a new attempt.

Could someone from the ServiceNow Certification Team please look into this issue or advise on the appropriate escalation path? I would greatly appreciate any assistance in resolving this matter.

Thank you very much for your support.

Kind regards,
Esther

[Dr Atul G- LNG]

Hii @EstherGarcia 

Unfortunately, no one from the community can help with this. The only option is to raise a case with the Now Learning team.

However, your case is not new. There have been several similar cases reported over the past few weeks. Please refer to those discussions for reference, as they may provide additional context while you wait for an update from the Now Learning team.

[Srikanth_9]

Hi @EstherGarcia,

Already, you have raised a case in ServiceNow University. The respective support team will write back to you, wait for some time.

If the provided solution is useful/working, please Accept as Solution and hit the Helpful. 

Thanks & Regards,

Srikanth Akula.

[Tanushree Maiti]

Hi @EstherGarcia 

No one in this community can help you with this issue. Only the Case Support team and Pearson Support can assist. 

Please follow up with them and wait for their response.

Meanwhile you can go through this KB - In which scenarios,  a cohort exam can be terminated / revoked.

KB0011062 ServiceNow Security Certification Invalidation Process