CORE FOUNDATIONS
Audience: Everyone getting started on the ServiceNow platform
Total Videos: 6 videos (~25 minutes total)
Purpose: Essential platform concepts, security fundamentals, and resource navigation
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Video 1
What is ServiceNow & Where Do I Fit?
Duration: ~5 minutes
Description: Understand what ServiceNow is and get an overview of its capabilities from different perspectives. This video will address three main perspectives:
- Implementers / Customers: as a platform of enterprise apps (ITSM, CSM, HR, etc)
- Developers / Creators: as a platform for creators (All our cool dev tools)
- Everyone: as an AI platform
Key Topics:
- ServiceNow as a platform of enterprise apps (ITSM, CSM, HR, etc) - target audience is Implementers and Customers
- ServiceNow as a platform for creators – target audience is Developers and Creators
- ServiceNow as an AI platform – hot topic for everyone in the industry
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Video 2
How Do I Get Started Building on ServiceNow?
Duration: ~4 minutes
Description: Step-by-step walkthrough to claim your free Personal Developer Instance (PDI) and get started developing on the platform. Learn what comes pre-installed and how to use your PDI effectively.
Key Topics:
- What is a Personal Developer Instance (PDI)
- How to sign up and claim your PDI
- What comes installed by default
- Best practices for using your PDI
- How PDIs differ from production instances
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Video 3
How Do I Navigate the ServiceNow UI?
Duration: ~4 minutes
Description: Navigate the ServiceNow interface with confidence. Learn where to find Studio, System Applications, and the developer tools you'll use every day. Focused on creator/developer navigation rather than end-user features.
Key Topics:
- Admin UI
- Studios
- Workspaces
- Portal
- Mobile Apps
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Video 4
How Does ServiceNow Model Your Data?
Duration: ~4 minutes
Description: Everything in ServiceNow is a table. Learn about the data model, table inheritance, relationships, and reference fields. Understand why this matters for building applications on the platform.
Key Topics:
- Tables, records, and fields fundamentals
- Table inheritance and the Task table example
- Reference fields and dot-walking
- Relationships between tables
- System Dictionary overview
- Why the data model matters for creators
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Subscribe Now For Upcoming Videos
Video 5: How Does ServiceNow Keep Data Secure?
Video 6: Where Can I Find Help and Resources?
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