On the "Log in / Welcome Page" slide, the top sentence should say "You can access the Standard User Interface using a direct URL: http://YourInstanceName.com".
Thank you for your feedback! I sincerely apologize for the late response to your comment. I will make sure to make a note of your feedback for future updates of the Foundations modules.
The Foundations Course Modules are supported on recent versions of most major browsers, including Firefox, Chrome, Safari, and Internet Explorer; however, the Knowledge Check (quiz) sections at the end of Modules 2 through 6 are not supported by Internet Explorer. Could this be the root of what you are experiencing?
Concise presentation that explains the difference between the Standard User interface and the Employee Self Service interface. It has good interaction where necessary without being obtrusive or time consuming.
However, having trained employees for 8 years at a company that went through three integrations caused by purchases by larger companies, and since I am currently at a company training ITIL v3 and Service Now Administration, I was concerned at the term "Problem" being used in several instances. ITIL clearly defines the difference between an "Incident" and a "Problem." Short version, "Incident" means something is broke, not working, lost partial or full functionality, and a "Problem" is the underlying cause of one or more similar "Incidents"...usually defined as having 3 or more similar "Incidents" reported by one or more users within a 30 day time frame with each having the same resolution. As well, a "Problem" is usually identified my automation or "proactive" means. This can be confusing to the learners. Users can report an "Incident", an "issue" or a "problem" (if it is not capitalized), but it's best to stick to "issue" or "Incident". Anything else tends to cause a tremendous amount of confusion between the internal teams and customers.
Again, I also would suggest allowing the learner to choose a voice over option or not since to accommodate the various learning types.
Had the same issue on the end-of-module questions here as in module 2. As you can see below, the correct image was clicked on, but was told that my answer was incorrect and that the correct was the image on the right; which is the one I clicked on.
Module 4 End User says that a user requesting a change in default browser is an Incident. As we all know, IM is An unplanned interruption to an IT Service. So the user's request would be a Service Request.
