ServiceNow Foundations Module 5: ITIL User Role

[MadhuriGudiseva]

ServiceNow Foundations - Helsinki - Module 5 ~ 12 mins

[ Module 1 | Module 2 | Module 3 | Module 4   | Module 5 | Module 6 ]

[bblane]

Should the first slide of Module 5 read "ITIL" or "IT" User Role?

[Diana Riveros F]

Hello Ben Lane,

Thanks for your question. It is ITIL User as stated on the slide.

[pepijnschriemer]

The slide is correct, in the module overview slide and the slide title however still read   "ServiceNow Foundations Module 5: IT User Role". Also Module 6 refers to IT user.

[Diana Riveros F]

I see what you are referring to. Thanks, Pepijn Schriemer! It should say ITIL User Role not IT User Role.

[MadhuriGudiseva]

Thanks for catching this. Title has been changed.

[Diana Riveros F]

Hello bblane,

It is ITIL User. There was a typo before that had it as IT, but it has been corrected.

Thank you,

Diana

[soniad_davis]

Concise presentation that explains the basics of creating/managing an Incident, Problem & Change Request while including the relevant Knowledge Management scenarios. It has good interaction where necessary without being obtrusive or time consuming.

Since the module refers to ITIL, I would suggest a definition and purpose of ITIL to be included, as well as the differences between Incident, Problem and Change since they are the key modules of the ITIL User role.

Again, I would suggest allowing learners to choose between utilizing a voice over option or not since to accommodate the various learning types.

[oskarlund_n]

Hello,

Great material this foundation course but as i understand this slide in module 5 the text should start : As you fill.. rather than As your fill..

Update perhaps?

Best Regards,

Oskar Lundén

[Diana Riveros F]

Thank you, oskarlundén, for catching that! We will update in the next release.

[ryanamoyo1]

Hello,

Materials are accurate but the 2 questions at the end of each module has a bug. Even if you choose the correct options, it tells you that your answer is incorrect. I have tried clicking once but this is not working as well. So i tried clicking more than once to see if there is any difference. Please see screenshot below.

[kenthanly]

I had same issue today...

[abdulsm]

Basic Navigational course for a starter

[atreyaashish]

madhurigudiseva

Hey Madhuri, the 5th and 6th modules are coming up as Null, can you please check these?

Thanks,

Aashish

[AratiTodkar]

Does "itil" role give access to all entities like knowledge, catalog and incidents?