ServiceNow Foundations Videos

[MadhuriGudiseva]

To complete the Foundational videos achievement and make progress toward a Now Creators Super badge, you must be logged in to the Now Community.

Part One | User Experience Overview User Experience (5:22) What is ServiceNow and How Can It Help Me Do My Job? (5:51) Quick Tour of the ServiceNow Platform (5:24) How to Request Something (3:10) How to Report an Issue (5:43) How to Use the Knowledge Base (6:25)	Part Two | Getting Started Overview Platform Architecture (5:51) Applications on the ServiceNow Platform (6:50) Tables, Records, and Fields (9:06) Navigating HI (7:24) Locating Resources (5:35)
Part Three | User Interface Overview User Interface (5:22)  Getting Started with the Application Navigator (3:59) Getting Started with Lists (12:25) Getting Started with Forms (10:32) Service Portal Overview (5:22)	Part Four | Process User and Manager Capabilities Getting Started with the ITIL Role(11:05)
Part Five | System Configuration Performing Basic Setup in Your Instance (3:59) Application Menus and Modules (4:14) Form Layout and Design (7:26) Working with Dashboards (6:34) Business Rules (6:57) Configuring Inbound Actions and Notifications (6:25)	Part Six | Service Catalog Service Catalog Administration Overview (6:25) Creating Service Catalog Categories (5:41) Creating Service Catalog Items (6:34) Creating Service Catalog Record Producers (7:32) Creating Service Catalog Execution Plans and Workflows (10:55)
Part Seven | IT Service Management Incident Management (11:40) Problem Management (9:28) Change Management (8:03)

Ready for more?

Register for our ServiceNow Fundamentals course and

take a deep dive into all the topics discussed in

this video series!

Note: This article is posted on behalf of ServiceNow Training team.

[Tom85]

Foundations vs. Fundamentals.

What is the proper link to Fundamentals?

At the top of this Post, it has the following text which it seems to be mistakenly linked to Foundations via https://www.servicenow.com/services/training-and-certification/foundations-elearning.html.

*** example text shown below here ***

Ready for more?

Register for our ServiceNow Fundamentals course and

take a deep dive into all the topics discussed in

this video series!

*** example text shown above here ***

@madhurig , I'm thinking the link should be to https://www.servicenow.com/services/training-and-certification/servicenow-fundamentals.html which Cost: $2,400

I was looking for the FREE training that I heard was only available until March 31 2020. I found out about this by listening to @Chuck Tomasi mentioned it in the video https://youtu.be/QUA6hJskDCI?t=174.  I assumed it to be at https://nowlearning.service-now.com/lxp?id=overview&sys_id=6b78901c1b748050b1c7fe631a4bcb73&type=path . I did a quick search in our Community for that sys_id, and the results confirm this to be truthful via the wisdom of the crowd. Thank you!

[David Giammona1]

Thank you, Tom! You and the crowd have indeed identified the correct link to the new ServiceNow Fundamentals on demand training available through Now Learning. We are in the process of updating the link on this Community page accordingly.

I also have some great news that might interest you and others. The new ServiceNow Fundamentals on demand training available through Now Learning will continue to be FREE! However, the CSA exam voucher received upon course completion will only be FREE for a limited time. This limited time has been extended past March 31st, 2020. So jump in now. It's a great opportunity to get your ServiceNow Certified System Administrator certification for FREE!

[AshishKM]

Hi Tom, 

Training material available on ServiceNow developer portal for beginners in admin & developer skill area. 

https://developer.servicenow.com/app.do#!/lp?v=newyork 

This ServiceNow Fundamentals course available on NOWLearning and all learner who complete the course will get voucher for CSA certificate exam ( approx cost $ 1500 ) till March 2020 only. So this course is much valuable for all who are planning to get CSA tag.

https://nowlearning.service-now.com/lxp?id=overview&sys_id=6b78901c1b748050b1c7fe631a4bcb73&type=pat... 

Thanks,

Ashish

[Johnny Daley1]

Hi Tom,

 You are correct, there is a free fundamentals self paced course available, as well as the online proctored test is free until March 31st. Here's the link to the Now Learning https://nowlearning.service-now.com/lxp?id=overview&type=path&sys_id=6b78901c1b748050b1c7fe631a4bcb7...

Also, another good link is for the test prep at: https://nowlearning.service-now.com/lxp?id=overview&sys_id=606a0a241be18c50528f639fbd4bcb73&type=cou...

Be aware that if you fail the test, the retake fee is $150.

Good luck

[Paul Porter]

Why no vids on Flow Designer?

[marci_phelan]

Paul, thanks for your question. I'll submit your request to the team that produces videos for our ServiceNow Support channel on YouTube.

Here's a video that may help you get started: Flow Designer | Developing a Flow Designer Spoke with an ATF Test.

You might also find these articles in the product docs helpful:

• Flow Designer
• Getting started with Flows

[Cat Lang]

Hello.  You can also find on-demand courses on Flow Designer in Now Learning. nowlearning.servicenow.com.  

Here is the link to Flow Designer Fundamentals. Hope that helps!

[Paul Porter]

Cat, its not that I need to see content about it. I'm familiar with the Flow Designer. My thoughts were about having it in this extensive compilation of "ServiceNow Foundations Videos" as its actually easier to build some workflows with the Flow Designer.

[marci_phelan]

Oh.... Got it!

The Foundations collection was intended to help people get started quickly with essential core platform functionality. So it doesn't include more advanced features, such as constructing process flows. For those, we recommend going to the product documentation or searching by topic on the ServiceNow Support YouTube channel. There's also some good content on the Developer site about Flow Designer.

[Paul Porter]

I understand the purpose of the Foundations videos. The source for my thinking around the Flow Designer comes from the ServiceNow's own pages on the product -https://www.servicenow.com/products/platform-flow-designer.html?gclid=Cj0KCQiAwP3yBRCkARIsAABGiPon4s...:

"Enable anyone from IT generalists to process analysts to easily create end‑to‑end digital workflows that automate any business process—from simple productivity to complex transformation—in a no‑code, natural language environment."

[Randall Arnold]

same here

[Prathap Neeli]

Hi Ashish,

Thank you for letting me about the learning path and it was a great content for beginners. Though I have completed 'Reporting Overview' course thrice, its status do not turn to 100% leaving me clueless. Any suggestion to solve this?

I have even raised a case for this but no reply since 5 days 😞

[Community Alums]

I managed to complete the videos (again) - still some excellent material. 
But on the Now-Creators resume, I have not yet had the "View the ServiceNow Foundations videos on Now Community" marked as completed... 

However, I have earned the "Star Service Owner Super Badge" - but not the "Star Administrator Super Badge", even though the material is the same? (and the only one missing for administrator)

I love the videos, the training programs and all the other awesome stuff available. But the way the Now-Creators tracks completion vs Now Learning.... Well, that puts a small sad expression on my face. 

- Any way to have the site acknowledge the completion, so I can start flashing my new badges 😉 ??

[Rob Levy1]

Most of the videos are worth watching a couple of times, but as several community members have commented watch out for updated ITIL definitions.

Also, most of the videos are showing pre-New York release versions. Has anyone done a delta analysis of any steps to keep current with the most current release (Orlando as of March 2020)?

Helpful refresher overall, and worth saving as a reference if you don't work in some of these areas often.

Thank you

[Ingo1]

I got the same issue. Watched all videos but it doesn't show the completion in the creators workspace (Super badge workspace). Since some people said it isn't tracked how can this be completed? 😉

[Jeff Barton2]

I opened an official ticket and the basic answer was that the self paced does not automatically replace fundamentals class.  You have to contact them with a ticket to have them flag the class as completed due to the self-paced.  Even then it's still not showing complete - they just completed the path I was on, no the actual class.  I think they're stuck on you paying to attend the class for it to show properly on the transcripts in their nowlearning site.  If you find out other ways to get past it let us all know please.

[Jeff Currier]

For those monitoring this page, the "free" offer for the certification exam has been extended until the end of June 2020.  Same links as those above.

[Kristi G_]

Hi Ingo,

You've reached out to the Now Creators inbox and we have our developers triaging the issue. If you have any other questions, feel free to reach out directly to me at NowCreators@servicenow.com

Regards,

Kristi

[Kristi G_]

Hi CRFN,

Please feel free to reach out to us directly at NowCreators@Servicenow.com and we can take a look at your issue.

Tenzin or I will personally answer the email. 

Regards,

Kristi

[Community Alums]

Hi Kristi, 

Just wanted to thank you for the assistance! 

[Kristi G_]

It was my pleasure to help.

Kristi

[Ed Hanzel]

Finished the ServiceNow Foundations Course, but it will not let me complete the course.  The button to complete the course is missing.  It only has a previous button.

How do I show I completed the course so I can take the CSA exam?

[Vibha Rani]

If you have closed it through simulator then it will show as completed.

[Dempsey]

Is there a data dictionary for terms?  The word Customer used in the presentation can refer to many Stakeholders, is it being used consistently?  

[Vincent Anderso]

It appears that Part 1: Overview User Experience (5:22) and Part 3: Overview User Interface (5:22) contains the exact same content, just with different speakers.

[Kristi G_]

Hi Vincent,

Thanks and great catch. I actually noticed it last week. We are looking at what we can replace it with. 

Regards,

Kristi from the Now Creators team

[yandp]

Hello, i am preparing my CSA exam, it will be in new release -> Orlando

Is these video here still can be used for the exam preparation ? 

Any suggestion for successful  CSA exam (Orlando) practise test ?  

I am new to ServiceNow, hope to get some advice from you all.

Thank you very much  

[Remi5]

Great starting point!!!

[JayD1]

I have completed this course but the status is still in incomplete.

[Kristi G_]

Hi Joe,

Please email Now Creators at nowcreators@servicenow.com and let us know your email address so we can check the logs and let you know next steps.

Regards,

Kristi Grace

Sr. Manager Now Creators

[MGanon]

Did you ever get a resolution as indicated by the first milestone of https://www.servicenow.com/success/now-creators/my-workspace.html?championSource=now-learning&championReferer=https://nowlearning.service-now.com/lxp?

I have the same question.

[Arun Jaiswal]

Good Content for understanding and learning ServiceNow.

[Josh4]

These videos are really informative and would definitely benefit any newcomer to ServiceNow!

I will definitely be referencing these videos in the future. 

[Alok7]

Very Helpful.

[Pranav Bhagat]

Its very helpful for beginners 

Regards

Pranav

[Hitoshi Ozawa]

These videos are very professionally done and very helpful. The only regret I have is I should have watched these before I took the other courses.

[Keshav1]

Helpful

[Susanne Ruff]

Great overview, very helpful

[Santino]

Great overview.

[Sneha42]

Super good..

[vikastripathi]

Very useful!

[Sathish Mukunda]

Handy guide, if you can call it, to review the Fundamentals course.

[Rahul2]

Gold Mine for newbies.

[Hussain Raza]

Perfect 

[Jonathan Demeul]

I have the same question

[Kristi G_]

Hi,

After you've watched all 31 videos, the milestone will automatically be marked as completed. If you haven't received credit, please email nowcreators@servicenow.com. Once we have your email address, we can check the logs. 

Regards,

Kristi Grace

Sr. Mgr Now Creators

[Kristi G_]

Hi,

After you've watched all 31 videos, the milestone will automatically be marked as completed. If you haven't received credit, please email nowcreators@servicenow.com. Once we have your email address, we can check the logs. 

Regards,

Kristi Grace

Sr. Mgr Now Creators

[Damien15]

Very good content.  Really helpful for starting up users of ServiceNow! 

[Jode]

As of 8/28/2020 the Link to the HI portal seems incorrect: Navigating HI (7:24)

I was able to find the correct one on Youtube: https://www.youtube.com/watch?v=CY67GTiJG44

[Clo Kirnbauer]

Hi! does anybody knows how to mark "Introduction to ServiceNow Products" as completed? I've attached an image from my current employee portal. It still marks as a pending activity even though I 've watched the 31 videos.

I'd appreciate your support!

THANKS!