ServiceNow Foundations Videos

[MadhuriGudiseva]

To complete the Foundational videos achievement and make progress toward a Now Creators Super badge, you must be logged in to the Now Community.

Part One | User Experience Overview User Experience (5:22) What is ServiceNow and How Can It Help Me Do My Job? (5:51) Quick Tour of the ServiceNow Platform (5:24) How to Request Something (3:10) How to Report an Issue (5:43) How to Use the Knowledge Base (6:25)	Part Two | Getting Started Overview Platform Architecture (5:51) Applications on the ServiceNow Platform (6:50) Tables, Records, and Fields (9:06) Navigating HI (7:24) Locating Resources (5:35)
Part Three | User Interface Overview User Interface (5:22)  Getting Started with the Application Navigator (3:59) Getting Started with Lists (12:25) Getting Started with Forms (10:32) Service Portal Overview (5:22)	Part Four | Process User and Manager Capabilities Getting Started with the ITIL Role(11:05)
Part Five | System Configuration Performing Basic Setup in Your Instance (3:59) Application Menus and Modules (4:14) Form Layout and Design (7:26) Working with Dashboards (6:34) Business Rules (6:57) Configuring Inbound Actions and Notifications (6:25)	Part Six | Service Catalog Service Catalog Administration Overview (6:25) Creating Service Catalog Categories (5:41) Creating Service Catalog Items (6:34) Creating Service Catalog Record Producers (7:32) Creating Service Catalog Execution Plans and Workflows (10:55)
Part Seven | IT Service Management Incident Management (11:40) Problem Management (9:28) Change Management (8:03)

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Register for our ServiceNow Fundamentals course and

take a deep dive into all the topics discussed in

this video series!

Note: This article is posted on behalf of ServiceNow Training team.

[Venugopal Peram]

Good content to lean as a new hire!.

[wlivingston]

This link for Part Two does not go to the Navigating HI content, instead it takes you to the Overview of the Now Support Homepage video.

[BillMartin]

Hi,

Upon clicking the link - it took me to this video content 

 

[tkos]

Nice array of content for someone new to SNow. 

[Jens Damhoej]

A lot of the videos has been replaced by newer, especially within Flow Designer (workflow Editor etc.)

Maybe it is time to update all content on this magnificent collection of useful videos

[Mia_Ture]

Great collection. Appreciate your article.

[sandradhicks896]

Many of the films, particularly those in Flow Designer, have been replaced by newer ones (workflow Editor etc.)

Maybe it is time to update all content on this magnificent collection of useful videos

[Nainesh]

Do we have similar videos on latest versions? I wanted to help a colleague to go through Foundation course but its not free anymore.

[drusse98]

FYI Part 2 Applications on the Service Now Platform Link is broken.  Can you please repair ? 

[GajinderS]

H1 MadhuriG1

Great videos, informative and useful

[b123]

The link at the bottom is broken, or at least not working as expected. When I am "Ready for more" and click on it, it tells me that the link is broken. It instructs me to login to my nowlearning.servicenow.com account and try again, which I have, and I get the same issue. 

Also, why the two different learning platforms? What is the difference between this community and the nowlearning.servicenow.com learning platform? From a first-time user perspective, this is not a helpful experience having to figure out which direction to go to start learning more about the product. 

Ready for more?

Register for our ServiceNow Fundamentals course and

[pankaj_f_joshi]

Thank you showing us the path.