CORE FOUNDATIONS
Audience: Everyone getting started on the ServiceNow platform
Total Videos: 6 videos (~25 minutes total)
Purpose: Essential platform concepts, security fundamentals, and resource navigation
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Video 1
What is ServiceNow & Where Do I Fit?
Duration: ~5 minutes
Description: Understand what ServiceNow is and get an overview of its capabilities from different perspectives. This video will address three main perspectives:
- Implementers / Customers: as a platform of enterprise apps (ITSM, CSM, HR, etc)
- Developers / Creators: as a platform for creators (All our cool dev tools)
- Everyone: as an AI platform
Key Topics:
- ServiceNow as a platform of enterprise apps (ITSM, CSM, HR, etc) - target audience is Implementers and Customers
- ServiceNow as a platform for creators – target audience is Developers and Creators
- ServiceNow as an AI platform – hot topic for everyone in the industry
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Video 2
How Do I Get Started Building on ServiceNow?
Duration: ~4 minutes
Description: Step-by-step walkthrough to claim your free Personal Developer Instance (PDI) and get started developing on the platform. Learn what comes pre-installed and how to use your PDI effectively.
Key Topics:
- What is a Personal Developer Instance (PDI)
- How to sign up and claim your PDI
- What comes installed by default
- Best practices for using your PDI
- How PDIs differ from production instances
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Video 3
How Do I Navigate the ServiceNow UI?
Duration: ~4 minutes
Description: Navigate the ServiceNow interface with confidence. Learn where to find Studio, System Applications, and the developer tools you'll use every day. Focused on creator/developer navigation rather than end-user features.
Key Topics:
- Admin UI
- Studios
- Workspaces
- Portal
- Mobile Apps
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Video 4
How Does ServiceNow Model Your Data?
Duration: ~4 minutes
Description: Everything in ServiceNow is a table. Learn about the data model, table inheritance, relationships, and reference fields. Understand why this matters for building applications on the platform.
Key Topics:
- Tables, records, and fields fundamentals
- Table inheritance and the Task table example
- Reference fields and dot-walking
- Relationships between tables
- System Dictionary overview
- Why the data model matters for creators
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Video 5
How Does Security Work in ServiceNow?
Duration: ~5 minutes
Description: Learn how ServiceNow controls access to your data, from ACL evaluation at the table and field level to application scope boundaries between apps.
Key Topics:
- ACLs: table-level and field-level access checks
- ACL evaluation order: roles, condition filters, and scripts
- Application scopes and cross-scope privileges
- Restricted caller access for sensitive resources
- Testing security from every role and persona
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Video 6
Where Do I Go From Here?
Duration: ~4 minutes
Description: Now that you've got the fundamentals, where do you go next? This video maps out the ServiceNow ecosystem and helps you find the right learning path based on the experience you already have.
Key Topics:
- Getting started in the ServiceNow Community (and why to use a personal email)
- Finding your learning path on ServiceNow University
- Choosing a certification track: System Administrator, Certified Application Developer, or product-specific
- Matching your existing background to the right ServiceNow application
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