Stuck on Lab 3.3 for ServiceNow Adminstartor fundamentals 'Add category and Reference Values'

[eddiehutton]

When I get to this stage I can't seem to see the new record on the list, I have repeated the 3.0 multiple times but just can't work out where I have gone wrong.

[Dr Atul G- LNG]

Could you please share the instruction? Also some time Lab has data issue as well.

[eddiehutton]

Hi mate, thanks for responding.

https://servicenow.read.inkling.com/a/b/27b45d8d82aa4679a2f9d05e3bb66423/p/b05b1b017ec3492681775a2e6... - these are the instructions. I think the issue lies somewhere 3.0 - 3.3. When I get to the end of 3.3 it asks me to Verify the service, offering and automatic assigment has happened and although I thought i had followed all the right steps when I go to HHD (Inicidents and inquiries) and add a record that should auto assign, but it doesnt seem to show under All >> Service Offering, contains HDD list (not for the person impersonating or from a administrator view).

My worry is it mentions I need some of this set up for follow on labs so its got me hard stuck

[Dr Atul G- LNG]

Hi @eddiehutton 

I cant access this link. As i said the issue with data only.  You can skip this task and proceed further. 

[rajumunta]

My checkpoints by taking a quick look at the snapshots you have posted. Are you impersonating the correct role that is needed for this exercise and mentioned in the lab. Also, are you using the Lab instance provided with the course or using your PDI/Developer Instance?