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on 08-01-2019 09:04 AM
Hi all,
I am studying for the CSA exam but unfortunately have an outdated participant guide from 2016, must be Helsinki. I've copied the contents from that guide below and was wondering if anyone can let me know how different the current Madrid participant guide book differs. How much new content has been added/what is missing from my content below?
MODULE 1: USER INTERFACE
1.1 UI and Configuration Essentials ……… 10-39
1.2 Lists, Forms, Filters, Breadcrumbs and Search ……… 52-84
MODULE 2: USER ADMINISTRATION
2.1 Configure User Accounts, Add Groups, Roles ……… 99-110
MODULE 3: DATA MANAGEMENT & REPORTING
3.1 Tables ……… 125-141
3.2 Import Sets ……… 150-159
3.3 CMDB ……… 169-180
3.4 Reporting ……… 187-200
MODULE 4: SERVICE AUTOMATION PLATFORM 20%
4.1 Knowledge Management ……… 212-221
4.2 Service Catalog ……… 228-241
4.3 Workflows ……… 248-271
4.4 SLAs ……… 284-292
MODULE 5: CORE APPLICATION ADMINISTRATION
5.1 Policies and Interactions ……… 302-317
5.2 Application Security ……… 325-336
5.3 Notifications ……… 345-353
MODULE 6: ONGOING MAINTANENCE
6.1 Update Sets ……… 362-371
6.2 Upgrades and Performance ……… 378-396
6.3 Collaboration and Live Feed ……… 403-408
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Below is exam blue print for madrid release version.
As the certification program also concentrating around the platform fundamentals which might not change very often and major changes or features introduced in current release version
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Hi
Can anyone share 'System Administration Participant Guide'. I am preparing for the exam.