Jason K
Tera Contributor

Hi all,

I am studying for the CSA exam but unfortunately have an outdated participant guide from 2016, must be Helsinki.  I've copied the contents from that guide below and was wondering if anyone can let me know how different the current Madrid participant guide book differs.  How much new content has been added/what is missing from my content below?    

MODULE 1: USER INTERFACE 

1.1 UI and Configuration Essentials                            ………    10-39

1.2 Lists, Forms, Filters, Breadcrumbs and Search     ………    52-84

 

MODULE 2: USER ADMINISTRATION 

2.1 Configure User Accounts, Add Groups, Roles      ………    99-110

 

MODULE 3: DATA MANAGEMENT & REPORTING 

3.1 Tables                                                                    ………    125-141

3.2 Import Sets                                                            ………    150-159

3.3 CMDB                                                                    ………    169-180

3.4 Reporting                                                              ………    187-200

 

MODULE 4: SERVICE AUTOMATION PLATFORM 20%

4.1 Knowledge Management                                     ………    212-221

4.2 Service Catalog                                                     ………    228-241

4.3 Workflows                                                             ………    248-271

4.4 SLAs                                                                       ………    284-292

 

MODULE 5: CORE APPLICATION ADMINISTRATION 

5.1 Policies and Interactions                                       ………    302-317

5.2 Application Security                                              ………    325-336

5.3 Notifications                                                          ………    345-353

 

MODULE 6: ONGOING MAINTANENCE

6.1 Update Sets                                                           ………    362-371

6.2 Upgrades and Performance                                 ………    378-396

6.3 Collaboration and Live Feed                                 ………    403-408

 

 

Comments
amaradiswamy
Kilo Sage

Below is exam blue print for madrid release version.

https://www.servicenow.com/content/dam/servicenow/other-documents/training/servicenow-sys-admin-exam...

 

As the certification program also concentrating around the platform fundamentals which might not change very often and major changes or features introduced in current release version

BhumikaJain
Tera Contributor

Hi

Can anyone share 'System Administration Participant Guide'. I am preparing for the exam. 

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‎08-01-2019 09:04 AM
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