Trouble editing conversation flow for a Topic Category (Tokyo release Virtual Agent Micro-Cert)

[PKRC423]

Hi all, I have been working on the Virtual Agent Simulator (Tokyo) micro-certification and I am almost finished but I cannot understand how to create a proper flow with this interface or how to connect it to the topic category for my NLU instance.

I have to flow that goes through the following questions:
1. Did you try rebooting your equipment?
1.1. If YES, move to question 2.
1.2. If NO, prompt the user to restart their equipment and route the conversation back to
question 1.
2. Are you connected using an ethernet cable or wifi? (User must select one of the choices)
2.1. If CABLE, Is the cord unplugged or damaged?
2.1.1.If YES (damaged/unplugged), prompt the user to plug in an undamaged cord and
route the conversation back to question 2.1.
2.1.2.If NO, move to question 3.
2.2. If WIFI, Did you restart your router?
2.2.1.If YES, move to question 3.
2.2.2.If NO, prompt the user to restart their router and route the conversation back to
question 2.2.
3. Are you connected to the VPN?
3.1. If YES, move to question 4.
3.2. If NO, prompt the user to connect to the VPN and route the conversation back to
question 3.
4. Did these steps resolve your issue?
4.1. If YES, close out the conversation.
4.2. If NO, route the user to a live agent

Can anyone assist me in completing this task? Please and Thankyou

[Mark Manders]

What isn't working? I did it myself last week and it was straight forward. A lot of things aren't completed, so you need to do that your self. You need to complete the conditions on the branches and make sure it's all correct, according to what is described.

[Denise Smith]

Well more help in 'how to do that' would be great! So many people seem to have this issue

[Mark Manders]

Have you created a case with NowLearning with this request? I recall it took a while before I had it all figured out, but the result is described and you need to get it there. Your client also isn't going to tell you 'how to do that', they give you what they want and you need to do it.

A lot of micro certs have been given out by just following steps and completing a course. This one was the first I really had to figure things out for myself. If it was just a course, it wouldn't have made sense, but you are getting certified for VA through this. I think a bit of figuring out can be expected here, but that's just my opinion.

[MauricioR]

Heyyyy,

After several attempts I already succeeded.
These were the resources that gave the guide to correctly edit the flow of the conversation:
https://developer.servicenow.com/dev.do#!/learn/courses/washingtondc/app_store_learnv2_virtualagent_...
Decision utility (servicenow.com)

In any case, I attach the resulting diagram. If there are improvements please let me know.