Trouble editing conversation flow for a Topic Category (Tokyo release Virtual Agent Micro-Cert)

[PKRC423]

Hi all, I have been working on the Virtual Agent Simulator (Tokyo) micro-certification and I am almost finished but I cannot understand how to create a proper flow with this interface or how to connect it to the topic category for my NLU instance.

I have to flow that goes through the following questions:
1. Did you try rebooting your equipment?
1.1. If YES, move to question 2.
1.2. If NO, prompt the user to restart their equipment and route the conversation back to
question 1.
2. Are you connected using an ethernet cable or wifi? (User must select one of the choices)
2.1. If CABLE, Is the cord unplugged or damaged?
2.1.1.If YES (damaged/unplugged), prompt the user to plug in an undamaged cord and
route the conversation back to question 2.1.
2.1.2.If NO, move to question 3.
2.2. If WIFI, Did you restart your router?
2.2.1.If YES, move to question 3.
2.2.2.If NO, prompt the user to restart their router and route the conversation back to
question 2.2.
3. Are you connected to the VPN?
3.1. If YES, move to question 4.
3.2. If NO, prompt the user to connect to the VPN and route the conversation back to
question 3.
4. Did these steps resolve your issue?
4.1. If YES, close out the conversation.
4.2. If NO, route the user to a live agent

Can anyone assist me in completing this task? Please and Thankyou

[KimAlsgaard]

Weird, my flow looks like yours but it says failed with "Did you complete the missing branch conditions?".

[MauricioR]

My instance has already finished, but I recommend that you see how these options are configured, as shown in the attached image. I remember looking at other flows to determine which options should go in a "YES" and a "NO".

[KimAlsgaard]

Thanks for your reply. It turned out that I had forgotten to edit one of the NO's 🙂

[snieg]

I have been stuck on something for too long.  Everything seems to be working except when I "Is your cable unplugged or damaged" = Yes, it moves to the VPN component instead of back to the Cord Status Question.

And I just discovered that when I test, it starts with the Did you reboot your equipment question instead of the welcome and prompt for my issue.  I noticed that my start component is blue instead of turquoise.  I am not sure how that happened.  Does anyone have any thoughts on that and how I can look at fixing it?

Thank You

[Kim46]

I just succeeded in this task. You need to change Branch name and condition, and also reconnect to the previous questions as requirements.