Trying to do CAD certification how to get firstname? The following doesn't work.

[hikerclimber]

Hi,

In the training it states that this gets the firstname: 'g_user.firstName'. However I get the following when I run the code:

"incident.System"

Any suggestions?

Thanks,

Aniket

[sivasankaris]

Hi @hikerclimber ,

Here are two valid reasons why g_user.firstName returns the system

 

1️⃣ You’re logged in as System Administrator

• The default admin user has:

  • First name: System

  • Last name: Administrator

• So g_user.firstName correctly returns System

• Verify by checking your user record or impersonating another user (e.g., Abel Tuter)

 

2️⃣ The script is running in a non-interactive (server-side) context

In these cases, ServiceNow runs the code as System, regardless of who triggered it:

• Business Rules (async / background)

• Flow Designer actions

• Scheduled Jobs

• Script Includes (called server-side)

• Integrations / APIs

In all these scenarios, no real user session exists, so: g_user.firstName → "System" 

If this is useful, Please Mark it as helpful and Please Accept My Solution...

Best Regards,

SIVASANKARI S

[Tanushree Maiti]

Validate the User first name again in your system. Try with different user once .

e.g  for System Administrator user (default one)

alert(“g_user.firstName = “ + g_user.firstName + “, \n g_user.lastName = “ + g_user.lastName + “, \n g_user.userName = “ + g_user.userName + “, \n g_user.userID = “ + g_user.userID);

Above will return