UI Policy not working on native view of record producer
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‎03-31-2025 09:03 AM
While working on record producer, when clicking on "try it" UI action, the Catalog UI policies are not working on the view that appears(catalog_cat_item_view). The same catalog UI policies are working on the portal view. Is there a way we can fix it?
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‎04-01-2025 01:59 AM
This can be possible as same UI policy is working differently for the field on backend form.
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‎03-31-2025 08:13 PM
Please share your UI policies config screenshots.
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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‎04-01-2025 01:57 AM
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‎04-01-2025 02:02 AM
how about the fields under Script section?
How are you knowing that this UI policy is not working in native? i.e. when you click Try it in record producer?
Are you sure there is no other UI policy with higher order which is conflicting with your above UI policy?
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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‎04-01-2025 02:05 AM
I have a UI Policy on the backend form, like this one hides fields on portal, the Ui policy on backend form doesn't hide fields, it makes them visible on the same condition. Can that be a conflict?