UI Policy not working on native view of record producer

Swapnil Srivas1
Tera Contributor

While working on record producer, when clicking on "try it" UI action, the Catalog UI policies are not working on the view that appears(catalog_cat_item_view). The same catalog UI policies are working on the portal view. Is there a way we can fix it?

22 REPLIES 22

This can be possible as same UI policy is working differently for the field on backend form.

@Swapnil Srivas1 

Please share your UI policies config screenshots.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

SwapnilSrivas1_0-1743497769581.pngSwapnilSrivas1_1-1743497799702.png

 

@Swapnil Srivas1 

how about the fields under Script section?

How are you knowing that this UI policy is not working in native? i.e. when you click Try it in record producer?

Are you sure there is no other UI policy with higher order which is conflicting with your above UI policy?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

I have a UI Policy on the backend form, like this one hides fields on portal, the Ui policy on backend form doesn't hide fields, it makes them visible on the same condition. Can that be a conflict?