UI Policy not working on native view of record producer
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‎03-31-2025 09:03 AM
While working on record producer, when clicking on "try it" UI action, the Catalog UI policies are not working on the view that appears(catalog_cat_item_view). The same catalog UI policies are working on the portal view. Is there a way we can fix it?
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‎04-01-2025 02:48 AM
the catalog UI policy you showed should run on native when you click "Try it".
Did you check by adding alert in both the places?
What's there in your Script Section?
try adding alert and see
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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‎04-01-2025 06:57 AM
Can we see the UI policy actions on the UI policy?
Also, can we see the list of UI policies on this record producer?
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‎04-01-2025 02:33 AM
Yes right this will go on variable editor.
Kindly mark my answer as helpful and accept solution if it helped. This will help me be recognized for the efforts and also move this questions from unsolved to solved bucket.
Regards,
Shivalika
My LinkedIn - https://www.linkedin.com/in/shivalika-gupta-540346194
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