Unable to access Now learning portal

[Mrudula6]

I have my Servicenow ID using which I am able to login into developer, community and other sites, however when accessing the nowLearning portal, the site keeps on switching back and forth- between SSO URL and the nowlearning URL and gets stuck in a loop with no end. I am unable to see the homepage or able to access my certifications/courses.

Please help!

[Indira Panneers]

Hi there,

I am getting the same problem now,, is there any solution or workaround for this issue.

Please advise.

Best Regards

Indira

[Dr Atul G- LNG]

HI @Mrudula6 

 Please try with cache clear.

Try in incognito mode.

Try in other broswer.

Please mark this response as correct or helpful or the solution accepted if it assisted you with your question.

Regards
Atul G.
Learn N Grow With Atul G

[smukherjee]

Hi @Mrudula6 , I had faced the same issue as you, and in my case, it temporarily worked after clearing the cookies and cache. Please try clearing the cookies and cache first.

However, if the problem comes back even after clearing cookies and cache, in my case, it was only happening in Firefox.  I switched to Google Chrome and Edge and both work correctly all the time.

I hope this helps you.

[Dr Atul G- LNG]

@Mrudula6 

Did you try it on your phone? is it the same issue? or any other laptop. Try in edge browser after clearing cache.

Please mark this response as correct or helpful or the solution accepted if it assisted you with your question.

Regards
Atul G.
Learn N Grow With Atul G

[Mrudula6]

Hello,

I have tried it in all devices including phone, laptops and several browsers, unfortunately, nothing has worked. It keeps on switching between SSO login url and NowLearning homepage but never logs in.