Unable to access ServiceNow University

[mailreenash]

Hi everyone,

I am unable to access ServiceNow University. 

I recently left my previous role and merged my ServiceNow account (associated with my former company) into my personal account that I had prior to joining. After joining new role I have merge again my personal account to New company as it been asked by employer. 

Now my personal account is showing this error to access ServiceNow University.

Each attempt results in an error:

https://learning.servicenow.com/now/lxp/home?auth_failed=true&id=lxp_landing_home

I’m unable to raise a ticket. Has anyone experienced this issue or have any advice on how to fix it?

Thanks in advance for your help!

Kind regards,
Reena

[Dr Atul G- LNG]

Hi @mailreenash 

Do you need the employee added in the parent portal? If not, then this could be an issue.

Adding @Jim Poisson  who can help here.

[EmekaS]

Hi @mailreenash ,

Was this resolved? I'm experiencing the same issue.

Regards,

Mekky

[MT9]

I too am experiencing the same issue.  I was able to open 2 SURF tickets but all they've been doing is sending me to a kb article that doesn't resolve it and close the tickets.

[Jim Poisson]

DM me the email you're trying to use and I will see what I can do