Unable to access ServiceNow University

[mailreenash]

Hi everyone,

I am unable to access ServiceNow University. 

I recently left my previous role and merged my ServiceNow account (associated with my former company) into my personal account that I had prior to joining. After joining new role I have merge again my personal account to New company as it been asked by employer. 

Now my personal account is showing this error to access ServiceNow University.

Each attempt results in an error:

https://learning.servicenow.com/now/lxp/home?auth_failed=true&id=lxp_landing_home

I’m unable to raise a ticket. Has anyone experienced this issue or have any advice on how to fix it?

Thanks in advance for your help!

Kind regards,
Reena

[Shruthi Balan]

Hi Jim, I am facing the same issue. Could you please help with this?

[Jim Poisson]

@Shruthi Balan DM me the email account you're trying to use and I will see what I can do

[Dr Atul G- LNG]

Adding @Jim Poisson 

[fknell]

Hi,

was it done by the process outlined in the following KBA?

In step 5 it says, that the old account will be closed-out, which probably will explain why your personal account is no longer working.

Hope this helps!