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UPDATED: Issues accessing ServiceNow University (clock)

Jim Poisson
ServiceNow Employee

‎10-03-2025 05:29 AM - edited ‎10-03-2025 07:35 AM

If you have experienced this issue, please try logging in again as we believe it has been resolved. There is no need to create a case at this time.

 

I'm seeing a number of folks having issues accessing ServiceNow University this morning. If you're issue is you are seeing only a clock (like the attached image), please try one of the following:

 

  1. A different browser
  2. Private/incognito mode
  3. Clearing your browser cache

 

If you cannot create a case on Now Support, please DM me the email of the account you are using. It has nothing to do with your account, I need to have that to get additional support for you.

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Jim Poisson
ServiceNow Employee
In response to pavandec22

‎06-09-2026 06:47 AM

Try again. It should be working now.

JustinAguda
Giga Contributor

2 weeks ago - last edited 2 weeks ago by Administrator

@Jim Poisson I also cannot log into ServiceNow University. I keep getting the screen attached. Are you able to help me resolve this issue?

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Jim Poisson
ServiceNow Employee
In response to JustinAguda

2 weeks ago

@JustinAguda I checked your account and there is no issue I can see with it. The err_connection_timed_out in your image seems to point to a browser issue. Can you try another browser or incognito mode to see if that helps?

0 Helpfuls