URGENT: Exam Abandoned Due to Camera Issue – Case CS0631087 Stalled

[rahulkathur]

am reaching out here for an urgent escalation regarding an active Now Learning support case that has not received a response. My exam was abandoned mid-test due to sudden proctoring camera technical issues, and the system has now automatically marked my appointment status as "Expired."

Case Details:

• Now Learning Case Number: CS0631087
• Exam: CIS-DF: Certified Implementation Specialist – Data Foundations
• Original Appointment Date: Saturday, April 18, 2026
• Registration ID: 531647551

Because the previous communication email channels are no longer active, I cannot find an alternative escalation path. The issue is highly time-sensitive as I need a replacement voucher code to reschedule the seating block.

Could a community moderator or ServiceNow training team member please help flag this case internally?

Thank you for your assistance.

[Dr Atul - LNG]

The community couldn’t help much here, mate. Logging a support case is probably the best and only option .

[Jim Poisson]

I've raised your case to our exam team. They'll be reaching out to Pearson to get this addressed.