When I request for a merge (put all certifications from old email to target email) unable to login

[ryev_a_]

When I requested for a merge (put all certifications from old email to target email) I was unable to login after 2 business days on both accounts, is this normal? should I raise another case and where?

Thank you.

[Nikhil Bajaj9]

Yes you should raise a case with ServiceNow. Whom to contact info can be found here:-

https://www.servicenow.com/community/training-and-certifications/useful-information-whom-to-contact-...

[ryev_a_]

Thanks, I have sent an email to web support (web_support@servicenow.com) and got a response same day that it is possible that one or both access will be locked and I need to wait 24-48 hrs.

[Nikhil Bajaj9]

Hi,

If My answer helped you , please mark it as Solution Accepted and Helpful.

Regards,

Nikhil Bajaj