When I request for a merge (put all certifications from old email to target email) unable to login
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10-28-2024 03:36 PM
When I requested for a merge (put all certifications from old email to target email) I was unable to login after 2 business days on both accounts, is this normal? should I raise another case and where?
Thank you.
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10-28-2024 10:08 PM
Yes you should raise a case with ServiceNow. Whom to contact info can be found here:-
Regards,
Nikhil Bajaj
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10-29-2024 04:40 PM
Thanks, I have sent an email to web support (web_support@servicenow.com) and got a response same day that it is possible that one or both access will be locked and I need to wait 24-48 hrs.
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10-29-2024 05:24 PM
Hi,
If My answer helped you , please mark it as Solution Accepted and Helpful.
Regards,
Nikhil Bajaj
Regards,
Nikhil Bajaj