Which setting allows the user to view knowledge articles without logging in?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎06-17-2020 09:49 PM
Whether ESS role or public setting ?Which one is correct?
- 3,051 Views
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎06-19-2020 03:31 AM
Hi Sunil,
In general, ESS users are users who can create request via catalog item, create incident if the face any issue and so on. With that said, they can have access to knowledge articles as well in order for them to check available knowledge content before raising the incident.
Regards,
Tushar
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎06-19-2020 03:53 AM
Hi Sunit,
With public setting you can achieve this.
Regards,
Monika
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎12-23-2021 12:18 AM
The Public setting allows the user to view the knowledge articles with out logging in
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎12-23-2021 12:19 AM
The Public setting allows the user to view the knowledge articles with out logging in
i.e the article should be Public
