Why CSA certification get expired?

[Divya94]

Hello Experts,

I got CSA certification in Quebec version and after that I gave delta exam in Rome version also, but still my CSA certification get expired.

I sent a mail to concerned team, and I have pasted their response at the end. but I didn't get any clarity why exactly my certification get expired.

I'm the only one to face same issue?

What I did wrong at the time of exam ? so in future will avoid the same mistake.

Response from concerned team:

{Your certification has been invalidated as your exam was flagged by our security audit team as detrimental to the integrity and prestige of the ServiceNow Certification Program. By agreeing to the ServiceNow Candidate User Agreement, ServiceNow reserves the right to cancel a user’s score, should it be deemed invalid. Additionally, we reserve the right to not disclose evidence of the reasoning for the invalidation of your certification.

Due to program policy, this decision is final and will not be reverted. There is nothing further than we can do.}

Thank You.

[Community Alums · Accepted solution]

Hi Divya,

This is due to while you were taking/writing the exam , they have found Servicenow team has found some evidence which is not align with Exam practice integrity. So you will have to take up the CSA exam again.

Mark my answer correct & Helpful, if Applicable.

Thanks,
Sandeep

[Hitoshi Ozawa]

Hi Divya,

Well, the response seems clear enough. ServiceNow reserve the right to cancel user's score without providing any explanation.

Luckily, ServiceNow is currently offering to provide on-demand CSA course and exam voucher for free. I'm thinking about retaking it just to get refreshed.

https://community.servicenow.com/community?id=community_blog&sys_id=db32f40adb7bcd901227db85ca9619c2

[Mark Roethof]

Hi there,

What you did wrong at the time of exam... we can't tell, we are all just random community members! 

Reach out to ServiceNow to find out more: Create a Now Learning case.

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020-2022 ServiceNow Community MVP
2020-2022 ServiceNow Developer MVP

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[wasabi019]

Hi - did you ever get this resolved? I'm going through the same thing.