ATF on Australia upgrade failed because of client script not run on the Client Test Runner

[SanHuynh]

I am currently on glide-australia-02-11-2026__patch0-hotfix1-03-16-2026 and have been running some ATF tests that involve Client Scripts to set field mandatory and visibility.

However, when the ATF runs using the Client Test Runner, the Client Script does not execute even when the trigger conditions are met.

When I manually retest the same scenario, the Client Script runs as expected.

Do anyone have this kind of issue?

#ATF #Australia

[shivani_jamdade]

This is the error which I have also received. Does anyone has any solution on this?
I have repaired all the Plugins as well. But it didnt worked still.

Can anyone please help on this issue.

Thanks!

[SanHuynh]

FYI, I have raised an support ticket to SN and they have confirmed the issue is on their end. They are investigating this issue and properly will include the fix in new patch.

[shivani_jamdade]

Okay Thanks for the information. Do you have a screenshot of Hi case stating that error is from ServiceNow end. It will be helpful for me.

Thanks in advance.

[SanHuynh]

Here would be the case we currently raising with SN @shivani_jamdade.

Apologize if we can't show more information in the case itself.

[hieutnk]

Hi @SanHuynh 
Is there any update about the solution from SN support? I'd love to hear about any updates.
Thanks in advance.