Change, Problem options not available for admin in PDI Australia version

RC19
Tera Expert

3 hours ago

I have requested for a new PDI in Australia version. When I have impersonated admin/ change_manager roled user, I cant see change/problem options in left navigator. what is the issue? how to fix it?

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2 REPLIES 2

Dr Atul G- LNG
Tera Patron

3 hours ago

Recently, this issue has been encountered and reported by other users as well—ITSM modules are not available in the PDI. The short answer is that PDIs do not come with official support, so it’s better to reset the instance, request a new one, or try refreshing the instance first. 

 

Option 2: 

get a Zurich instance  then do upgrade to Australia [ It is recommended approach]

 

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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Tanushree Maiti
Giga Patron

2 hours ago

Hi @RC19 

 

Option1 : Repair Problem Management plugin (com.snc.problem)

                   AND Change Management in ServiceNow is Change Management - Core (com.snc.change_management)

 

Note: After repair, hopefully Application /module for Problem/change will be in place.

 

Option 2:  Release current instance , and request for another Australia PDI

 

Option 3: If you want to learn/hands-on Upgrade , Request for Zurich PDI ->upgrade to Australia

 

Please mark this response as Helpful & Accept it as solution if it assisted you with your question.
Regards
Tanushree Maiti
ServiceNow Technical Architect
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