Check history of a record from before platform upgrade
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08-08-2025 01:18 PM - edited 08-08-2025 01:20 PM
Hi all.
We have recently upgraded our instances to Yokohama version.
Is there a way to view the history of a dashboard record on when the last update was made before upgrading the instance.
Please advice.
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08-08-2025 07:54 PM
Hi @vijayender_s ,
As far as I know, If auditing was enabled on the table fields before the upgrade, changes (including your dashboard updates) are logged in the sys_audit table, but if it wasn’t, no pre-upgrade history will be available.
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Kaushal Kumar Jha - ServiceNow Consultant - Lets connect on Linkedin: https://www.linkedin.com/in/kaushalkrjha/
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08-09-2025 06:48 AM
The collection row for pa_dashboards in the sys_dictionary table contains the attribute update_synch=true. This means that all updates to the table's data is stored in the sys_update_version table. You should be able to find any information related to the suspected updates in that table. Open the table directly and filter the records using the sys_id.
BR, Jan
