Create a Change Request ui got changed after australia upgrade

[RC19]

When we click on "create new" under change request application, we used to see the interceptor page and we can select model and change request gets created with that model directly.

After Australia release, this ui got changed as below and after selecting the change model, we need to click on continue as an extra step for change request creation. Also we have feasibility to create/edit change templates from same page which we dont want. How to change this ui to previous ui? we dont want these new changes to this form.

Australia version:

Zurich version:

[Ankur Bawiskar]

@RC19 

I just checked in my Australia instance and yes this is the new behavior

Seems it got changes in Australia release

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[Tanushree Maiti]

Hi @RC19 

 The traditional Change Interceptor has been replaced by the Change Model selector, which streamlines change creation .  Classic Interceptor UI is deprecated for new implementations.

If you still want it: Refer: https://www.servicenow.com/docs/r/it-service-management/change-management/change-models-properties.h...

Change Models PropertiesProperty Description

com.snc.change_management.change_model.hide	Hides the Change models feature when the com.snc.change_management.change_model.type_compatibility property is enabled. When creating a new change, you do not have the option to choose a model, and the Model field is not available on the Change request form.
com.snc.change_management.change_model.manage_workflow	Enables Workflow management support for ChangeRequest API if the com.snc.change_management.state_model plugin is installed. This will call the 'deleteDefaultWorkflowContext' method to be called on specific state and type changes.
com.snc.change_management.change_model.type_compatibility	Enables Change Type Compatibility for Change models if the com.snc.change_management.state_model plugin is installed. When true allows changes to be created with both the type based workflow and Change models.

[Tanushree Maiti]

Hi @RC19 

Check this KB as well: KB2324131 How do I remove Change Models in the Service Operations Workspace