Create a Change Request ui got changed after australia upgrade

RC19
Tera Expert

3 weeks ago

When we click on "create new" under change request application, we used to see the interceptor page and we can select model and change request gets created with that model directly.

 

After Australia release, this ui got changed as below and after selecting the change model, we need to click on continue as an extra step for change request creation. Also we have feasibility to create/edit change templates from same page which we dont want. How to change this ui to previous ui? we dont want these new changes to this form.

Australia version:

RC19_3-1779691673612.png

 

RC19_2-1779691620355.png

 

Zurich version:

RC19_4-1779691713591.png

 

 

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RC19
Tera Expert
In response to Tanushree Maiti

3 weeks ago

hi @Tanushree Maiti these new changes are allowing all change managers to edit change model. Also all sn_change_write roled users to create templates from this page . We have different process for these two requirements. Any idea where these buttons access is configured and needs to be changed ?

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Tanushree Maiti
Tera Patron

3 weeks ago

Hi @RC19 

 

Check this KB as well: KB2324131 How do I remove Change Models in the Service Operations Workspace 

 

 

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Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
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