Create a Change Request ui got changed after australia upgrade
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05-24-2026 11:49 PM
When we click on "create new" under change request application, we used to see the interceptor page and we can select model and change request gets created with that model directly.
After Australia release, this ui got changed as below and after selecting the change model, we need to click on continue as an extra step for change request creation. Also we have feasibility to create/edit change templates from same page which we dont want. How to change this ui to previous ui? we dont want these new changes to this form.
Australia version:
Zurich version:
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3 weeks ago
Hi @RC19
- Repair the Change Management - Core (com.snc.change_managemement) plugin.
- Clear instance cache by typing Cache.do in Navigator and hit enter.
- Now check whether Normal change request is showing
Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti