Dark Mode - Text is blended in with black background
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
12-01-2023 09:39 AM
I am having users who are unable to view the text in the body of the email when using Dark Mode. The text blends in with the black background. It seems to be occurring when an inbound email comes in from an external email. Also the header (to and from and cc) is blending in.
- 3,779 Views
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
06-13-2025 07:35 AM
I'm having the same issue. ServiceNow support recommends creating/upvoting this in the Idea Portal.
https://support.servicenow.com/ideas
Search for keywords such as "dark mode", "email", "text". There are a few ideas like that in there.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
3 weeks ago
So is this issue form the ServiceNow end and there is no resolution till now in any of the releases...?
If you found this helpful, please mark it as Helpful and Accept as Solution so it can reach others too.
Thanks & Regards,
Sachin Narayanasamy
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
3 weeks ago
This issue happens because email clients (like Outlook or Gmail) use automatic color inversion for inbound external emails that lack explicit background or text color styling, turning a white background black while leaving dark text unchanged.
