Dashboard "Print Friendly" / PDF Export Layout Issue - Widgets Stacking Post-Upgrade to Yokohama

[Faycal]

Dear ServiceNow Support Team,

We are experiencing an issue with the "Print Friendly" and "Export to PDF" functionality for our dashboards in Platform Analytics. When attempting to print or export a dashboard, all widgets, lists, tables, and graphs are stacking one on top of the other, rather than respecting the defined dashboard layout (e.g., columns, rows).

What is happening :
Upon selecting "Print Friendly" or "Export to PDF" for our dashboard, the generated output (either in the browser's print preview or the exported PDF) displays all dashboard elements in a single vertical column, completely disregarding the configured multi-column or grid layout of the dashboard.

What we want:
Prior to our upgrade to the Yokohama release, the "Print Friendly" / "Export to PDF" function successfully maintained the dashboard's visual layout, including the positioning of widgets in their respective columns and rows, providing a true representation of the on-screen dashboard. We expect the printed/exported version to reflect the dashboard's design. 

Can someone help me fix this issue Thank you.

[Dr Atul G- LNG]

Hi @Faycal  

Any screenshot ?

[Faycal]

Hi @Dr Atul G- LNG  

This is what i have on my dashboard 

and when I go to the top right corner and click on Print Friendly I get this :

Note: even the Filter that are set on the dashboard are not carried on the print version. Thank you for your time.

[Dr Atul G- LNG]

Hi @Faycal  

I tried this in my PDI, and there is no issue.

Could you please try reinstalling the PA plugin?
If the issue still persists, kindly log a support case.

[Faycal]

Hi @Dr Atul G- LNG  

I also tried it but are you sure you have the same Release Version as me

in your PDI you can check in all navigator :stats.do

Current Instance Information:

• Build Name: Yokohama

• Build Date: 06-25-2025_1836

• Build Tag: glide-yokohama-12-18-2024__patch5-06-11-2025