How does Service now upgrades affect the custom applications created by the user? What are the issues faced?

[radhika5]

I have a query related to Service now instance upgrade and how it impacts the custom applications created by the user?

[Kalaiarasan Pus]

Upgrades do not usually cause any issues on the custom application. But if you are editing any OOB scripts, it might.

Most of the issues during upgrades are related to UI changes, portal, Macro changes, DOM manipulation on client scripts etc. The look and feel of the UI related changes done by you might look different after upgrade and this could be fixed using simple CSS..

[radhika5]

Hi Kalaiarasan

Thanks so much for the feedback... That helped.

[Pradeep Sharma]

Hi Radhika,

Just to add, you can look in to upgrade history to resolve upgrade conflicts.

http://wiki.servicenow.com/index.php?title=Upgrade_History

[radhika5]

Hi pradeep

Thanks so much for the link. it was useful.