If caller's email id (use custom field) description is empty, then while submitting form will displa
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‎07-17-2025 03:17 AM
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‎07-17-2025 03:19 AM
Your statement is half cooked, please provide more details.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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‎07-17-2025 03:21 AM
If caller's email id (use custom field) description is empty, then while submitting form will display an error message and it will not submit.
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‎07-17-2025 03:23 AM
There’s no need to create a custom field — you can use dot-walk to access caller.email
.
Please create a UI Policy to handle this.
If caller.email
is empty, display an appropriate error message in the Script section
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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‎07-17-2025 03:34 AM
which form you are referring?
what's the business requirement?
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader