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If caller's email id (use custom field) description is empty, then while submitting form will displa

udaychaudhary
Giga Contributor

‎07-17-2025 03:17 AM

 
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Dr Atul G- LNG
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‎07-17-2025 03:19 AM

Hi @udaychaudhary 

 

Your statement is half cooked, please provide more details.

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Dr. Atul G. - Learn N Grow Together
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udaychaudhary
Giga Contributor
In response to Dr Atul G- LNG

‎07-17-2025 03:21 AM

If caller's email id (use custom field) description is empty, then while submitting form will display an error message and it will not submit.

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Dr Atul G- LNG
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In response to udaychaudhary

‎07-17-2025 03:23 AM

Hi @udaychaudhary 

There’s no need to create a custom field — you can use dot-walk to access caller.email.

Please create a UI Policy to handle this.

If caller.email is empty, display an appropriate error message in the Script section

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Ankur Bawiskar
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‎07-17-2025 03:34 AM

@udaychaudhary 

which form you are referring?

what's the business requirement?

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
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