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If caller's email id (use custom field) description is empty, then while submitting form will displa

udaychaudhary
Giga Contributor
 
5 REPLIES 5

Dr Atul G- LNG
Tera Patron

Hi @udaychaudhary 

 

Your statement is half cooked, please provide more details.

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

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If caller's email id (use custom field) description is empty, then while submitting form will display an error message and it will not submit.

Hi @udaychaudhary 

There’s no need to create a custom field — you can use dot-walk to access caller.email.

Please create a UI Policy to handle this.

If caller.email is empty, display an appropriate error message in the Script section

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

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Ankur Bawiskar
Tera Patron

@udaychaudhary 

which form you are referring?

what's the business requirement?

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader