In Custom Portal Redirection is not working

[HARSHA GOWDA R]

I have created a UI Action named Access Graph and configured the redirection logic. The UI Action works correctly when accessed directly from the record form. However, in the custom portal, clicking the Access Graph button does not perform the redirection and instead displays the message "Record Updated".

The UI Action is configured with Client = False.

[Ankur Bawiskar]

@HARSHA GOWDA R 

action.setRedirectURL() doesn't work in portal. currently no workaround is available

UI Action setRedirectURL() ignored in Service Portal forms 

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[Tanushree Maiti]

Hi @HARSHA GOWDA R 

When you call action.setRedirectURL() inside a UI Action, the redirect does not execute in Service Portal. The form completes without navigating to the intended URL.

Refer : KB0722968 UI Action setRedirectURL() ignored in Service Portal forms 

Check this post once: 

https://www.servicenow.com/community/developer-forum/ui-action-to-redirect-to-portal-within-the-nati...

[MariusAlinPopa]

Hi @HARSHA GOWDA R , 

Try creating a new ui action with Client=True and add the following script:

function onClickRedirect() {
	try {
		var portalURL = '/iam?id=access_graph&sys_id=' + g_form.getUniqueValue();
		g_navigation.open(portalURL, '_blank');
	
	} catch (e) {
		g_form.addErrorMessage('ERROR: ' + e);
	}
}

Make sure to add 'onClickRedirect()' into the ui action 'onclick' field.

Let me know if it works,

Marius