Incident form "Post" button has disappeared since upgrading to New York

[joymorales]

Hello.

After upgrading from the Kingston version to New York, the Post button that appeared for the Customer Response and Tech Notes fields in the Incident form is no longer visible.  I have searched this Community site and followed steps provided in published posts (e.g, Form layout, ACLs, UI Policies, Filter Activities button, etc.), but I have not been able to restore the Post button.

Any suggestions to get this button restored in the New York version?

Thank you.

[Prateek kumar]

May be a cache issue after the upgrade??

Try to clear browser cache and see if it helps

[joymorales]

Thanks Prateek.  I have cleared the browser cache and tested it on multiple browsers and no button.  But, I have noticed that the Post button appears for a second and then quickly disappears.

[johnfeist]

That's a clear indication that you need to check UI Policies and client scripts.

Hope that helps.

:{)

Helpful and Correct tags are appreciated and help others to find information faster

[Ian Mildon]

As already suggested, this is an indicator of client-side activities affecting the button visibility. Check for any onLoad client scripts or UI Policies running on Incident or Task tables.

[Prateek kumar]

Looks like client side issue. 

Please check for Client scripts or UI policies