: We are experiencing an intermittent issue where inbound emails are received and processed successfully, but some Service Requests are not created during bulk email processing.
Observed behavior:
All inbound emails are received successfully in the sys_email table.
The inbound email action is triggered.
During bulk processing, some emails do not create the expected Service Request (REQ/RITM), while others are processed successfully.
Reprocessing the affected inbound emails manually creates the missing Service Requests successfully.
The issue is intermittent and is primarily observed when a large number of emails are received within a very short time interval.
The current Inbound email action has been working successfully in production for 3 years without any issue.
During our investigation, we have identified that the implementation uses legacy Cart() API and have updated its to sn_sc_CartJS for validation.
HAs anyone experienced this type of issue before?
