Issue with Email Notifications Not Appearing in Outlook

Ashok_Bandla
Tera Expert

‎03-06-2025 10:52 AM

Hi everyone,

I’m facing an issue with email notifications in ServiceNow. Some of my users are sending notification-from Form header email level, but the emails sent from ServiceNow are not appearing in Outlook. The notifications seem to be sent successfully and show up in the recipient’s inbox.

I’ve attached some screenshots to illustrate the issue. Has anyone else encountered this problem, or does anyone know what might be causing this?

Any help or suggestions would be greatly appreciated!

Ashok_Bandla_0-1741286719217.png

Ashok_Bandla_1-1741286818713.png

 

Ashok_Bandla_2-1741286963935.png

 

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎03-06-2025 12:05 PM

Hi @Ashok_Bandla 

 

https://www.servicenow.com/community/now-platform-forum/outlook-does-not-receive-email/m-p/1198324

 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0535129#:~:text=The%20notific....

 

The notification preferences might be set to Disable instead of Enable

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Dr. Atul G. - Learn N Grow Together
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