Licensing information about sn_incident_read and sn_incident_write roles.

[ChetanT38862099]

Hi,

Where can i get licensing information for utilizing the sn_incident_read and sn_incident_write roles?

These roles have more restrictions than itil and i find them bit interesting for users who just want to solve incidents and should not have access to anything else.

Does the licensing differ that the itil role?

Would appreciate if anybody can share this info.

Kind Regards,

Chetan.

[Dr Atul G- LNG]

Hi @ChetanT38862099 

Yes, as the name indicates, these roles are specifically for incident management. If you assign these roles to a user, they can only work with incidents, nothing else. You can try this in PDI by creating a dummy user, implementing it, and testing it.

[Dr Atul G- LNG]

Role title [name]	Description	Contains roles
Incident read [sn_incident_read]	Read access to the Incident Management application and related records. Note: An ESS user (user with no role) can view only those incidents that they create or someone else creates on their behalf. A user with the sn_incident_read role can view all incidents as well as the major incident workbench.	dependency_views agent_workspace_user view_changer cmdb_read cmdb_query_builder_read
Incident write [sn_incident_write]	Write access to the Incident Management application and related records.	sn_incident_read template_editor
Service desk agent [sn_service_desk_agent]	Enables gathering, and verifying information, as well as delivering quick resolutions for tier 1 service desk agents. This user role is available when the ITSM Roles plugin (com.snc.itsm.roles) is installed.	sn_incident_write sn_problem_write sn_change_write sn_request_write tracked_file_reader With the installation of the ITSM Gen AI (com.sn.itsm.gen.ai) plugin, the following roles are also available: knowledge_user now_assist_panel_user