My Instance dev328120 status is offline since 24 hrs due to internal error

[ssssrikanth]

Hi SNOW family,
                         

                   I am unable to login my instance while its status showing offline, getting error "we are having trouble opening your instance due to internal error. We should have it fixed in a few minutes". 

                ServiceNow team please help me . I have developed a lot in my instance, Please resolve this issue ASAP and get my PDI back to online.

[Chris184]

I have the same problem

[Aditya_hublikar]

Hello @ssssrikanth ,

Don’t worry, buddy. This has been happening with multiple users these days. My instance also went offline after some time, but it came back online on its own.

You just need to wait for some time and then try logging in again. In rare cases, the instance may not come back online. If it still doesn’t come back after waiting for a while, you can release the instance and request a new one. Always remember if you are working on business requirement in pdi then always take its backup even work is done or in progress  , so if unfortunately pdi get offline it will not affect your work .

If this helps you then mark it as helpful and accept as solution.

Regards,

Aditya

[ssssrikanth]

Thank you. I think this was happened in july or aug and issue resolved later. So same now happening due to servicenow platform infra issue as per my research. Hope for the best

[Chris184]

Thanks, its a pain but you are right!