My Instance dev328120 status is offline since 24 hrs due to internal error

[ssssrikanth]

Hi SNOW family,
                         

                   I am unable to login my instance while its status showing offline, getting error "we are having trouble opening your instance due to internal error. We should have it fixed in a few minutes". 

                ServiceNow team please help me . I have developed a lot in my instance, Please resolve this issue ASAP and get my PDI back to online.

[ssssrikanth]

yes its pain

[Dr Atul - LNG]

Hi @ssssrikanth 

It looks like this is a known issue.

There is no official support for this issue, so it is difficult to say exactly what is causing it or when it will be resolved. At this stage, patience may be the best option while waiting for a fix.

Current status:

• Developer Site: Available
• New PDI provisioning: Paused
• PDI reclaim and wake actions: Paused
• Existing PDIs: Some remain offline
• User action required: None at this time

ServiceNow does not expect any data loss. Affected PDIs are currently hibernating, and the data stored on them is expected to remain available once the instances are restored.

If your PDI is offline, you will need to wait until it becomes available again before accessing your data. No action is currently required.

ServiceNow is continuing to monitor the situation and will provide further updates as more information becomes available.

https://www.servicenow.com/community/developer-blog/incident-developer-site-restored-and-pdi-availab...

[AndersBGS]

Hi @ssssrikanth 

As you might know, there is no support available from ServiceNow in relation to PDIs - hence you're limited to two options:

1. Wait, it should come online after some time
2. Release the instance and request a fresh installation

[Tanushree Maiti]

Hi @ssssrikanth 

Several community members have faced the same instance offline issue ( with different error) this week. 

I faced the same Instance offline issue post multiple refresh ( waited for 5-6 hours) on Monday with the following error:

“Bad Request
This combination of host and port requires TLS.”

Since I needed the instance urgently, I released the existing instance through the Developer Portal and requested a new one. I received the new instance within about 2 minutes.

If you’re okay with waiting, you can wait another 1–2 days or possibly longer   and keep refreshing/checking the Developer Portal. Hopefully, your instance will come back online.

Alternatively, if you don’t have any important work or data in your offline PDI, you can follow the same process I did and release the existing instance and request a new one.

Unfortunately, there doesn’t appear to be any support available for PDI.