Hello Everyone,
I am currently working as the sole ServiceNow administrator/resource for a customer environment. I have full admin access on the Development and Production instances, but I do not have admin access on the Test instance.
The challenge is that I am also unable to access the ServiceNow HI/Support Portal, so I cannot raise a support case myself. As a newly onboarded resource, I am not sure who can grant the required access, and there are currently no other known administrators available to assist.
Current situation:
- Admin access available on Dev and Prod instances.
- No admin access on Test instance.
- Unable to log in to the HI/Support Portal.
- Unable to raise a support case.
- Need guidance on the appropriate process to obtain admin access on Test.
Could the community please advise:
- Who can grant admin access to a ServiceNow instance in such a scenario?
- If no active admin is available on the Test instance, what is the recommended approach?
- Is there any way for a customer contact or account owner to initiate access requests without HI Portal access?
- Are there alternative support channels available when HI access is unavailable?
Any guidance would be greatly appreciated.
