On-premise Parexports fail on dashboards only- PDF export on Reports work and lists too

[jeffreyluto]

URLExporter[107059375f0d4f309f2c69117e8b7cc9]: Error occurred while creating a PDF file. ErrorMessage: An unexpected error has occurred. Please see the instance logs for more details

[Tanushree Maiti]

Hi @jeffreyluto 

Can you confirm whether user with Admin role has tried to export PDF and got this error. If not , can you try once with Admin user.

Could you please refer this KB once:

 https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1582283